London Banter - View Single Post

[email protected] · January 7th 16, 06:18 PM posted to uk.transport.london

In article ,
(David Cantrell) wrote:

On Wed, Jan 06, 2016 at 01:52:20PM +0000, d wrote:
On Wed, 06 Jan 2016 13:21:28 +0000
I believe it. Being a daily commuter, I never visit a ticket office, so

There's always one.

There are no doubt several hundred thousand of us who interact with the
Oyster system solely via ticket barriers and the interweb. About the
only time I expect to have to go to a TfL ticket office is if my card
breaks.

it won't have any effect on me. But for occasional travellers such as
my mother, having more staff out in the station has been helpful.
More helpful that one of them being in the ticket office and actually
being able to sell her a ticket rather than telling her to go join the
queue at a machine?

Yes, because the ones out in the station can do more than just sell her
a ticket, and she doesn't have to queue to do things like ask them for
directions or to help guide her through the station.

I'm not sure why you assume she won't have to queue. The staff, when they
appear, look pretty busy to me.

--
Colin Rosenstiel