On 14 May 2004 06:01:07 -0700 Tim Wild said...

I'm an author currently working on a book about bad jobs for a UK
publisher. It occurred to me that working in the complaints department
for the tube might well be up there with some of the most awful jobs
available.

Personally I'd say Underground staff on the front line have it much
harder, abuse both verbal and physical on station assistants is quite
common I believe. Those working in customer service offices are no doubt
trained in handling complaints verbally and at least can come to work at
the start of the day knowing they won't get punched or spat on for
example.

--
Phil Richards
London, N4