London Banter - View Single Post

Clive Page[_3_] · October 29th 16, 10:09 AM posted to uk.transport.london

On 28/10/2016 13:46, wrote:
My 3-year Senior Railcard expired on Tuesday so on Monday I renewed it
online. It turns out they add a week to the renewal expiry date for online
renewals to allow for posting the cards out. The new card actually arrived
in the post on Tuesday.

Yesterday I tried to register the railcard on my Oyster card at a ticket
machine at Liverpool St station. When the assistant typed in the 01/11/2019
expiry date it was rejected, apparently for being more than 3 years in the
future. He tried 01/11/19 too. Nothing he or his colleagues could do would
get the railcard registered to the Oyster card.

Luckily I had my bike with me and wasn't planning to use Oyster yesterday.
My next visit to London when I might need Oyster won't be till after 1st
November.

But why doesn't TfL recognise that railcard expiry can be more than 3 years
away, even if by only a week? This failure must surely be in breach of their
contract with ATOC?

I think I had the same problem - the fairly helpful assistant at King's
Cross managed to renew by Oyster discount for (I think) 2 years. So
when this date comes around I will have to remember to get it extended,
somehow. There seems no way of the user discovering the expiry date of
the railcard discount embedded in an Oyster card. As others have said,
the rail operators are hopeless at IT.

--
Clive Page