In message
-septe
mber.org, at 16:33:49 on Sat, 25 Mar 2017, Recliner
remarked:
From international arrivals,

When I was there people emerged from the customs, and were faced with a
left-right barrier, with greeters crowding along it. Most people then
carried on in the direction the majority exited from #11 and ended up
being met near #13.

So you have to add #11 to #13, and back again.

No, that's a mistake travellers don't make twice. If you're not being met,
there's no need to walk along the line of meeters and greeters in the wrong
direction.

No "need", but the design is such that people get swept along in that
direction with the others. The immediate u-turn is completely
counter-intuitive.

Regular (or even second-time) users take the best exit (the northern
customs exit from the baggage hall, and take the first right on exit).

There aren't many second-time users with that good a memory. Especially
if they have three big terminals at Heathrow and two at Gatwick to cope
with - and that's just one country!
--
Roland Perry