On Sat, 22 May 2004 17:40:56 +0100, "SJCWHUK"
wrote:

It has been thought by some ticket office staff that the sheer quantity of
refund vouchers handed in by an individual could in no way reflect the
service they have received and some have spoken of customers actually asking
if there had been delays at any time on a particular day.

If someone *really* wants to attempt to defraud the customer charter
system, asking station staff about delays is a waste of time.

The 'Travel news' emails and various TfL web pages are the perfect
source of information. The information is in the public domain, and if
paper tickets don't record entry and exit points and times, I can't
see how LUL will stop this...

...expect perhaps by running a service without the massive number of
delays! What an idea!


Cheers,

Jason.