On 07/03/2018 14:04, D A Stocks wrote:
"Robin" wrote in message
...
On 07/03/2018 12:28, Basil Jet wrote:
snip

No, it isn't. There are countless places where one wrong turn can put
you on a motorway and add 10 or 20 miles to a journey.

Do Uber's terms and conditions leave the customer liable for the costs
of such a mistake (assuming the customer did not give the driver
instructions directions which caused it)?* I'd have expected it to be
negligence by the driver - on the basis that any reasonably competent
driver of a PHV would either know a reasonable route or take steps
(SatNav, map, phone a friend, or whatever) to find one.

The trip is charged automatically and it's possible that even the driver
may not be able to make an adjustment. So the customer can give the
driver a bad rating or ...

https://help.uber.com/h/0487f360-dc5...9-9d3f04810fa9
"My driver took a poor route

If you have concerns about the route your driver took, let us know here.
We'll be happy to review.

Trip fares are calculated including both distance and time, as well as
other applicable charges.

Please keep in mind that if events outside your driver's control (such
as traffic or road construction) impact your route and travel time, we
may not be able to provide a fare adjustment."
.... which would be more productive than moaning about it on a newsgroup.


Thanks for that. But it patently leaves it all to Uber's discretion.
What I tried but failed to find were the actual T&Cs - in the sense of
the contract between customer and driver. (There must be one given Uber
insist they are not providing transport services.) And as I am not a
user of Uber I don't have any practical experience.

I do know that TfL require all PHVs to "give you an accurate fare
estimate before your journey starts (unless you've pre-agreed a fixed
fare)". But I've no idea if that's:

a. "accurate - subject to delays, enforced diversions and other events
outside the driver's control" or

b. "accurate assuming the driver is competent - but you just have to
lump it if not".

--
Robin
reply-to address is (intended to be) valid