On 21/08/18 12:26, Laurence Taylor wrote:
On 20/08/2018 21:41, D A Stocks wrote:

I think it was some time last year I turned up at Gatwick to find the
platform display telling everyone about the "next train", complete with a
slowly scrolling list of destinations that didn't allow any space for
details of any subsequent services running from that platform. This "next
train" was a) timetabled to depart about an hour previously and b) had been
cancelled. It was just as bad upstairs on the main cocncourse where the
displays were full of details of the last two hours of cancellations with
nothing telling anyone what was actually running.

So it's no better than it was several years ago, when services were
disrupted due to bad weather. According to both the LED displays and the
recorded announcements, several trains (including non-stoppers)
approaced, arrived, and departed. In reality, there was not a train to
be seen, and the occasional one that managed to get through wasn't
displayed and had to be announced by a real person!

I travelled from Gatwick railway station during the cancellation crises
at the end of June. Even with the reduced service there were last
minute platform changes and passengers expecting to travel on the
cancelled services were having to ask employees which train to catch
because the indicators were useless.