CIG_BIG_CIG wrote to uk.transport.london on Fri, 3 Sep 2004:


(Replying to someone else - I over-snipped!):

For the staff who knows. But this programme never gives the passengers point
of view who "never stop whinging" according to our plucky heroinne down at
Kings Cross on last nights show. Maybe she'd whinge too if she had to pay
through the nose for a 2nd rate service with constant delays , unhelpful
staff ("Why the delay?" "Dunno", "When will the trains run again" "Dunno",
"Is there an alternative bus?" "Dunno", "Whats the bloody point of
you being here standing around in your Captain Scarlett uniform?" "Dunno"),
constant heard-it-all-before excuses, 50% of ticket machines always out of
order and only 1 person in the ticket office (victoria is especially good
for that) and general lack of information.

Are any of the things you mention down to the frontline staff the
programme portrays? Do they intentionally bust the machines to wind
you up? Is it their fault they are not told what the problem may be?
Its people with an attitude like yours which make an already difficult
job more difficult. If you dont like it, dont travel. If you have to
travel and dont like it go and moan to a manager, DONT blame the
frontline staff.

Nevertheless, there's no excuse for frontline staff not to be courteous.
At a minimum, "Sorry, but those [expletive of choice] upstairs haven't
bothered telling me!" is better than "Dunno!"
--
"Mrs Redboots"
http://www.amsmyth.demon.co.uk/