Annabel Smyth wrote:
CIG_BIG_CIG wrote to uk.transport.london on Fri, 3 Sep 2004:


(Replying to someone else - I over-snipped!):

For the staff who knows. But this programme never gives the
passengers point of view who "never stop whinging" according to our
plucky heroinne down at Kings Cross on last nights show. Maybe
she'd whinge too if she had to pay through the nose for a 2nd rate
service with constant delays , unhelpful staff ("Why the delay?"
"Dunno", "When will the trains run again" "Dunno", "Is there an
alternative bus?" "Dunno", "Whats the bloody point of
you being here standing around in your Captain Scarlett uniform?"
"Dunno"), constant heard-it-all-before excuses, 50% of ticket
machines always out of order and only 1 person in the ticket office
(victoria is especially good for that) and general lack of
information.

Are any of the things you mention down to the frontline staff the
programme portrays? Do they intentionally bust the machines to wind
you up? Is it their fault they are not told what the problem may be?
Its people with an attitude like yours which make an already
difficult
job more difficult. If you dont like it, dont travel. If you have to
travel and dont like it go and moan to a manager, DONT blame the
frontline staff.

Nevertheless, there's no excuse for frontline staff not to be
courteous.
At a minimum, "Sorry, but those [expletive of choice] upstairs haven't
bothered telling me!" is better than "Dunno!"

I agree, but then try it several dozen/hundred times a day, every day. I
suspect that even the most well motivated individual would get quite
seriously fed up (using an exceptionally polite term) with being let down by
those who won't communicate. And that happens everywhere.