"Ian F." wrote in message
...
The scene: EXT. DAY. Willesden Junction station ticket office 12 noon-ish
today, window open, woman sitting behind window

Mrs. Ian: "Can I have a ticket to Boundary Zone 3 please?"
Ticket office woman: "No, sorry - I'm on my break."

Doesn't surprise me at all. Having lived in that area during the university
years, and having revisited recently, it seems that despite the superb
refurb/rebuild of what was once an awful station, Silverlink & NR can't be
bothered to endure the employment procedure to find "customer-facing" staff
that actually enjoy working with strangers.

I'm not at all surprised that this unfortunate incident happened - a copy of
the OP's message has been sent to SL's Customer Relations department; not
that I expect any reply.

Regards

M