Nevertheless, there's no excuse for frontline staff not to be courteous.
At a minimum, "Sorry, but those [expletive of choice] upstairs haven't
bothered telling me!" is better than "Dunno!"
--
"Mrs Redboots"

TUT TUT TUT.....

Methodist minister using naughty words..... anyway, the train managers are
downstairs at Brixton so you point the wrong way....you christians seem to
do that i notice....... (thats a joke by the way).

Mal