Ian Jelf wrote to uk.transport.london on Tue, 2 Nov 2004:

That said, do bear in mind that by definition I tend to deal with people
who book guided tours, so they tend to be the ones most likely to want
everything arranged for them. The problems arise when they want to do
something that isn't in an itinerary or is during "free time" but want
to be hand held to that, too.

That's true. And I am the kind of person who would only book a guided
tour of a city if I only had a couple of days there and wanted an
overview! Otherwise, I'd figure out how to use local buses, and copy a
tour using them (we did that in Hong Kong, and it was half the price a
city tour would have been, and a lot more fun!).
--
"Mrs Redboots"
http://www.amsmyth.demon.co.uk/
Website updated 31 October 2004