"S.Byers" wrote in message
om...
... at putting hundreds at risk.

The 11.53 today (Sunday) ex-Hayes to Paddington FGWL strain arrived -
well eventually - fully 25 minutes late - but packed to the gunnels.
It was a three car unit - the rear car was completely locked out of
use. This meant that EVERYONE had to pack into the two forward cars.
We left after a ten minute squeeze into an already jammed train. We
stopped at Southall where even more tried to get on board - most
failed - most were left behind - they'd waited an hour. By this time
you'd have thought that an apology was due from the driver - but NONE
was made. We endured the most appalling cattle truck conditions -
babies and mothers, the elderly, hundreds of others - until Ealing -
where there was a gigantic squash for some to disembark, and many more
embark. Again this took about 10 minutes. We arrived at Paddington
almost an HOUR late. Again no apology - no-one to complain to - no
apology from the driver. As someone remarked is this really 2004. God
help us when they reduce the local service even further in December to
make way for more over-priced HEX services. (I use the word 'service'
with complete sarcasm - FGWL wouldn't know what a service was).

SB

I love it when they use a computerised voice to say "I am sorry that the
train service has been delayed"
As if the computer is able to feel the depth of emotion that you do when
facing the prospect of unemployment in the immediate future.

I wonder if the management are aware that the insincere computerised apology
causes so much resentment.