In message , Steve
writes
They just don't want to admit when they mess up (which is so frequent)
even though telling the truth would enable passengers to make their own
minds up how to travel rather then rely on LU who are only interested
in short term image and not at all bothered about the passengers.

And this is the reason why regular commuters pay no attention at all to
Station Assistants when they make announcements. I do. But I take it
with a pinch of salt. And then figure it out for myself
--
CJG