Paul Corfield wrote:
I see the weekly public correspondence snapshot that gets discussed at a
director level meeting each week - believe me the public who complain do
not mince their words and the sentiment is not far away from the lyrics.

They must not pick the worst ones to put on the web site he

https://tube.tfl.gov.uk/content/customer_complaints/

Also special thanks to Richard J. without whom I wouldn't have
discovered this. When you said you asked the site to remove it, I
figured I just *had* to see what the fuss was about.
--
Michael Hoffman