"Steve" wrote in message
...

The issue is not the hot weather but how LU management and staff respond
to
such problems. When there are no trains/delays you never get decent
information,

Bit of a broad statement! Would you care to give times and dates?

the station staff tend to huddle together rather than making
themselvels available for the people that are supposed to help.

Location?

The lack of
initiative of these staff, when you suggest something the response is to
write to LU in rather than than take it on themselves

Because that's the only way management will pay attention to your complaint.
Would you complain to the Tesco check-out person about the qualitity of
fruit or would you write in if you wanted soemthing done?

despite that fact
that 50% of SAs serve no purpose since they are always around in pairs.


Location, date, time?

When there are problems you will frequently and without notice be chucked
of a train because the driver has to clock off, it may be 30mins before
clocking off time but they must get back to the depot to clock off. There
are two issues with this, one is the attitude of the drivers to sod the
passengers,

Put yourself in the train operators shoes. You're hungry, thirsty, tired and
need a break because you've been driving for hours. In those circumstances
you're far more likely to make a mistake and hit a signal which could get
you sacked, would you risk it?

Even in normal operating trains will change destination to make the
figures
look better, i.e. a full train going via bank will change to Charing X at
Camden because there are not enough trains on that branch, the calculation
that the people on the train were going to via bank does not matter - its
just about numbers of trains. Then there is "we are holding this train to
regulate the service", this usually happens when the train is full and
there is not customer benefit to delaying a full train of people but
management want to have a equal distance between trains - again sod the
passenger.


So, you have two trains using the CX branch and none via Bank. You consider
that good customer service for those on the Bank branch if you don't divert
one of them?

When the drivers strike because their 35K + generous holidays is not
enough
the management play political games claiming whatever percent of service
is
running despite the service being mostly non-existance; the would rather
save face then give the public useful information so they can attempt to
plan their journey.

Please get your facts right as regards to train operators pay rates.