In message , Paul Corfield
writes
On Wed, 2 Feb 2005 18:32:23 +0000, Ian Jelf
wrote:
Am I alone in finding LT Museum Shop staff incredibly offhand and
unfriendly most of the time?

No - despite being a regular myself there is little recognition from the
staff and that despite the fact they know I am staff.
Thanks, Paul! I thought it might have just my personality!

The wages are not very good and I imagine that the job can be hideous
when the place is besieged with school trips or else legions of families
during the holidays. As I'm sure you know dealing with the public can
leave a lot to be desired at times!
Indeed I do understand that. I'd like to think I never look as though
I'm fed up with having to do something, though. :-)
ut then he's not
often about the place. The rest of the time a questi

That said, I have encountered such an attitude when it's patently not
been busy.

I spend (perhaps too much!) time and money in there and the staff nearly
always seem to look unhappy and behave as though serving me is a real
chore. When one lady was extremely pleasant to me last week, it was an
unusual enough occurrence for me to notice!

I think I know which lady you are referring to.
She was so "switched on" I actually wondered if she *was* the shop
manager. I saw her later that same afternoon on the Admissions desk,
though, so I suspected not. Now that I know the shop manager is a he,
that sort of confirms it!

Strangely the shop
manager is very helpful if you ask him

a question b
on about the
availability of a model or a launch date or a request to reserve
something is met with a pile of lame excuses as to why it isn't possible
when I know full well that certain people can get all sorts of things
reserved!
I've never reserved models there because, despite being a "Friend", I've
never been quite sure how to do so. (I ought to read my mailing
properly, I suppose!)

Oddly enough, it was while enquiring about one of the new "Sunstar" RM
models that I had one of those occasions when I was obviously far too
much trouble for them. Then again at an Acton Open Day. Then again
when enquiring about a DVD.......

Perhaps I really should have written to the Museum rather than airing
these things here, though.......
--
Ian Jelf, MITG
Birmingham, UK

Registered Blue Badge Tourist Guide for London and the Heart of England
http://www.bluebadge.demon.co.uk