Hi,

Wondering if anyone has experienced trouble with an Annual Travelcard
purchased from a NR station.

My wife recently bought an annual zone 1-3 travelcard from Blackheath
(Connex) station but discovered it did not work in LU gates, only NR
ones (e.g. at Charing X). She took it back to Blackheath where the
ticket guy said something about "dodgy stock" and issued a replacement.
Which fails in the same way - won't work any LU gate.

The Connex ticket person at Blackheath suggested she get it replaced
at an Underground station - but all LU stations she has asked at, have
refused to replace it because it was not issued by them but by Connex.
They say it must be replaced by the NR station it was purchased from!

So we are stuck in this circle of buck-passing. Has anyone come across
this or know how to resolve it? Any suggestions would be much appreciated.

thanks & regards

Graham