"Graham J" wrote in message
...
Yesterday morning I used Pre-Pay on the tubes for the first time during
the
week (previously I've only used it at the weekends). Much to my
disappointment it seems to have charged me an incorrect fare. OK so it
was
in my favour but I'd much rather it got it right.

I travelled from Blackfriars to Stepney Green at about 8:30am. As a Zone
1
to Zone 2 journey I expected to be charged £2.10 and I was. At 10:30am I
travelled from Stepney Green to Liverpool Street. As a Zone 2 to Zone 1
journey I expected to be charged £2.10 again. Instead I was charged £1.70
which is the single fare for a Zone 1 journey. My only other usage of the
card was an earlier tram journey so there doesn't seem any scope for
capping
to kick in. Oyster help desk seemed as baffled as I was, though
unconcerned.

Something I've overlooked or just a flaw in the system somewhere?

ISTR Liverpool Street to Stepney Green is one of those "short inter-zone"
journeys where the fare charged is just for the higher priced zone. Bethnal
Green to Bank is another that springs to mind.

I am surpised and rather saddened that the Oystercard helpdesk did not know
this and respond appropiately. Could you contact me via email if you have a
reference number as there may be a training need with somebody at the
Oystercard helpdesk.