"John Turner" wrote:

My wife and I run a small model shop where we are totally reliant on the
good will of our customers. We've been doing that for almost twenty years,
but not many customers come back if you treat them with contempt, so we have
to treat them well.


My experience of model railway shops was that they were almost all run
by eccentrics who were decidedly hostile to people. It didn't seem to
prevent them from prospering.

However, times have probably changed since then.

;-)