"TKD" typed
So, what happens if the Bus card-reader is broken, and the driver
waves you on - happens a couple of times per month on the routes that
I use (308, 678). Take it I should insist on paying cash?
You can add the 8, 277 & 15 to that list and countless more probably.
And 302 & 305...
The official TfL position is that you should pay the cash fare and request
a refund of the price difference from them...
Unless you were capped that day in which case you would be entitled to
a full refund.
Or if that journey was the last one that day and took you past a cap then
you would get a refund of any extra you paid in total beyond the cap.
Not a very elegant solution.
Time-consuming above the line of duty IMHO...
Not that a punter's time *ever* counts for anything. I wonder how many
hours' work are lost because punters try phoning their
Council/bank/doctor/hospital and are put on 'hold' for ages or have to
redial 20 times to get through?
--
Helen D. Vecht:
Edgware.