Surprised this already hasn't come up.

The end of last week, we were all told that we had to precede P.A. messages
with "Good (morning / afternoon / evening) ladies and gentlemen". By Monday
it was reduced to "Ladies and gentlemen".

How do you feel about this? Do you think it's a tad Americanised?

Do you consider yourself customers or passengers?

Not only would I like to know, but I'm sure
would too!