On Fri, 12 Sep 2003 17:05:16 +0100, "Robin Mayes"
wrote:

Surprised this already hasn't come up.

The end of last week, we were all told that we had to precede P.A. messages
with "Good (morning / afternoon / evening) ladies and gentlemen". By Monday
it was reduced to "Ladies and gentlemen".

While I understand it was decreed from "on high" as being more polite
and appropriate than "customer information" I find having to listen to
an interminable drawl of "this line, that line, that line over there,
and the other line are all running normally and I repeat ...... " at
Kings Cross as I change trains just too bloody much. Especially at 7.30
in the morning and especially when I'm being told the Victoria Line has
delays when I've just a completely undelayed journey !

I do like the simple posters with the line listing and normal service or
delays or whatever as that gives a good snapshot and is easy to read.
However it's pretty silly to say e.g. "Normal Service" on the Northern
Line and on an adjacent whiteboard say "due to signal failure at
Stockwell there are delays on the Northern Line". I'm sure we'll get it
right eventually.

How do you feel about this? Do you think it's a tad Americanised?

Can't comment as I'll get fired if I say the wrong thing. Especially as
I met the big boss for the first time this week.

Do you consider yourself customers or passengers?

As I don't pay anything I can't be a customer.

Not only would I like to know, but I'm sure
would too!

You write in first!
--
Paul C


Admits to working for London Underground!