Good evening ladies and gentlemen
"Cast_Iron" wrote in message
...
The question that arises in both cases who is a customer/passenger and who
is not? Let's say a group of people decide to travel by train, One pay the
fare for all. Clearly they are all passengers but are they all customers?
I agree that the two phases don't have to be mutually exclusive. Passengers
can be given good customer service.
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