"Robin Mayes" wrote in
:

There's been a 'push' on providing "Quality Service Information"
recently, hence the amount of information boards everywhere. There are
lots of office-based staff who are auditing these things, who only
rely on pagers telling them what lines are running normally/ delayed/
suspended and mark the boards accordingly. However, what goes out on
the pagers isn't the reality that occurs. Instead of allowing staff to
decide when a delay turns into normal service we have to change it
once we're told the service is normal, despite what we may see in
actuality. I'm getting increasingly fed up with having to tell people
there is a normal service when I know it isn't so, for example, normal
service on the Circle Line, then a 20 minute gap. If that's normal I'm
Alistair Campbell!

The other weekend the northern line was suspended via bank, later on I
checked via the web and it was working, phone some people to tell them to
get the tube and I would meet that at golders green. When I got there the
board still said it was out. Spoke to an SA to enquire and was told it was
running, I told him the board said otherwise...nothing happened, I had to
suggest that perhaps he should change the board. So while not all SAs are
the same, some clearly cannot be left to do it because accurate information
is not a concern to them.