... waved my Gold record card and quickly realised that waving
/anything/
A woman in front of me flashed her oyster and the back line guy with the
reader wasn't quick enough, one of the front line guys said "after her"
and the bemused gripper with tool in hand was chasing across the
concourse shouting "excuse me" to anyone who'd listen as he only then
realised he didn't know what she looked like Meanwhile I went through
and flashed the oyster while they were too busy trying to work out who
they'd missed. Keystone cops at its best and for free too

Not arranging for ticket acceptance on their other line at St. Albans
It costs First absolutely nothing (and, if anything would save them
money) to do this, so I am rather disappointed.
Whilst that's true ... it would cost them the fare they'd otherwise make
so it's not in their business interests, especially now they've paid out
for all those second hand postie uniforms.

It would have to be a goodwill gesture and a shame so fresh into their
franchise one they aren't prepared to make. But it's no more or less
than I'd expect from WAGN so it's business as usual, albeit with this
"new way forward" crap everywhere.

D