Mike Hughes wrote:

Once again I have to say that it's not the drivers that the weak link,
it is the call centres / driver query operators who do not answer the
radio or phones quickly. No driver is going to wait indefinitely unless
he can keep his meter running.

Of course to do this requires more operators, preferably with some sort
of knowledge of the job but this costs money and reduces the company's
profits. Not so much of a problem when the company was owned by the
drivers and was set up for their benefit, but now...

--
Mike Hughes
A Taxi driver licensed for London and Brighton
at home in Tarring, West Sussex, England

Thanks for that, Mike. With unhappy customers and unhappy drivers, the
system doesn't look too hot. The reality of the situation is that
unless the driver makes as much as, or more than what he/she would make
simply picking up from the street in the same time period, the scheme
simply is not going to fly.

Regards,

Sid