David Cantrell wrote:
On Fri, 26 May 2006 13:47:03 +0100, Walter Briscoe
said:

I look forward to a report of the response from SWT.

I predict that the response will be "thankyou for telling us about
this. We value your custom. Here's a worthless voucher that's not
valid for any journey you'll want to make. And we've now thrown your
complaint in the bin".

--
David Cantrell | http://www.cantrell.org.uk/david


If you're not satisfied with what SWT says then appeal to London
Travelwatch (the renamed LTUC). They do make things happen, and they
collate information so if this is happening elsewhere as well they'll
bang all the London TOCs heads together and get them to sort it out.

http://www.londontravelwatch.org.uk/complaints.php

Calling it an appeal sounds complicated but all you need to do is send
them your original letter to SWT, their response and a one or two line
letter saying you don't think SWT's comeback is good enough. (Apols if
I've just stated the patronisingly obvious!)