On Mon, 31 Jul 2006 12:46:18 GMT, Joe Patrick
wrote:

This is the second time such incident has happenned recently -
yesterday, I started a journey, touching in at Camden Town and touching
out at Cockfosters, in the usual way (changing at Kings X for the Picc)
My Oyster usage statement says:
Camden Town - Uncompleted
Unstarted - Cockfosters
the same has happenned before on a journey I can't remember.
Does anyone know how this can happen - could it be that I left Camden
Town and re-entered in a short space of time (my statement says exit and
entry were 8 mins apart)?

Are you using Pre-Pay or a Travelcard or a combination?

I am not an expert on the detailed performance of the cards and readers
but did you get any form of bleeped warning on entry at Camden Town?
From the description you give it sounds like something was written to
the card but not enough.

I assume your journey where you exited at Camden was deducted correctly?
If your previous journey was on pre-pay and not correctly recorded then
you would have had an unresolved journey so it sounds like you exited
OK. If so the card would next expect some form of entry transaction
which it sounds like you attempted to make.

I have to say I don't understand why your attempted exit - I assume the
gates were powered up and working? - was "unstarted".

I would query it with the Oyster Help Desk as something certainly does
not sound right. If you can provide any more detail then it may help
get to the cause.
--
Paul C


Admits to working for London Underground!