Joe Patrick wrote:

I would query it with the Oyster Help Desk as something certainly does
not sound right. If you can provide any more detail then it may help
get to the cause.

Called them before - certaintly not going to bother again spending £1.50
reclaiming 50p - so writing a letter this time.


The experience of many people (including myself) suggests that a letter
is a far preferable way of solving any Oyster problems than calling the
helpdesk. Nothing complicated needed, just a concise bullet point
rundown of the problem that you had.

IME letters are answered pretty quickly, and they do actually deal with
the issue as well.