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Old August 31st 06, 06:25 PM posted to uk.transport.london
Steve Fitzgerald Steve Fitzgerald is offline
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First recorded activity at LondonBanter: Jul 2003
Posts: 627
Default South Kensington to Heathrow Terminal 3 on Tuesday

In message , David of Broadway
writes
Paul Corfield wrote:
I wonder if it was Mr Fitzgerald at the mic?


Oh, I had no idea he worked the Piccadilly. I hope I didn't get him in
trouble! (In New York, conductors are reprimanded for not making
announcements strictly according to the Blue Book, and some managers
who care about these rules monitor the various Internet message boards.)


Not at all. We're strongly encouraged to make PAs when things go wrong
(which is, of course, how it should be) and regularly at other times.
We are monitored from time to time by 'mystery shoppers' to ensure we do
this. There isn't really a script as such on LU - we're expected to be
proactive and give useful announcements (YMMV on what is useful of
course).

As I've only been a driver for 4 years or so, I still feel I think like
a passenger and tend to make those extra PAs if I feel it would be
helpful (ie. trouble ahead, heard on the train radio). For what it's
worth, I had my TD1 a couple of weeks ago (it's sort of like an annual
driving test for train drivers we have to do) and one of the comments I
got back in my feedback was 'helpful and confident PAs' smug git!!.
And if that nice Mr Delieu does mine next year, I'll expect nothing less
again
--
Steve Fitzgerald has now left the building.
You will find him in London's Docklands, E16, UK
(please use the reply to address for email)