Colin Rosenstiel wrote:
In article .com,
(Mizter T) wrote:
Colin Rosenstiel wrote:
The problem is when you touch in when you should have been using
a paper ticket for the particular journey. There appears to be no
way to undo that mistake at the time. It's easily done if you have
to use a combination of tickets.
I'm not quite sure what you've done but I've certainly touched-in
with an Oyster when I should've used the paper Day Travelcard I'd
bought for that days travels. Probably did that a couple of times but
I've learnt my lesson now - I put my Oyster out of harms way deep in
my wallet, which counter-acts my absent mindedness when I come across
an automatic barrier that wants a ticket - the only ticket to hand is
the right ticket!.
It's harder to make sure you use the right ticket when you need both on
the same day, though.
By the by, I didn't 'undo' those mistakes, they just continued to be
displayed as unresolved journeys for x number of months afterwards.
Of course such a mistake will cost one a lot more now - which is
exactly your point. My point, I guess, is just don't make those kind of
mistakes.
I tried to fix the problem at my destination station (East Putney). I
couldn't because there was no staff visible.
So I tried the next morning both there and at my destination (St James's
Park). They couldn't help me.
Eventually I got through to the helpline who were most helpful and
agreed to credit my credit card.
In all this the records shown at ticket machines for the ticket kept
changing very confusingly. Initially there was no unresolved journey
shown.
I don't think unresolved journeys show up until the next day, at least
under the current configuration.
I only bothered twice to try and resolve an unresolved journey, both
times early in the days of Oyster. The first time (caused by someone
else borrowing it and not touching out) the lady at the ticket office
looked a bit confused then erroneously refunded me the whole fare. The
second time (the cause of which was my fault) the guy just said "it
doesn't matter, it'll go away" - and true enough, it eventually did.
The dire warning displayed on the touch-screen ticket machines that
almost commands passengers to go at once to a ticket office to resolve
their unresolved journeys could - up to now at least - be ignored.
Presumably, given that under the incoming system (from November)
unresolved journeys cannot be resolved at ticket offices, this text
will be removed, and possibly replaced with some other explaination.