On Tue, 13 Feb 2007 19:32:22 +0000, Paul Corfield
wrote:

On 13 Feb 2007 03:39:19 -0800, "sweek"
wrote:

Haha, he didn't get it at all, but in the end he just said "alright
you seem to know what you're on about tell me how much I should refund
you", so that did work out.

Well as they say - nothing ventured, nothing gained. I have to say I'm
not impressed by the performance of the helpdesk in terms of them
understanding what your concern was.

It doesn't surprise me when I learn any "helpdesk" is a misnomer...