On 13 Feb, 19:32, Paul Corfield wrote:
On 13 Feb 2007 03:39:19 -0800, "sweek"
wrote:

Haha, he didn't get it at all, but in the end he just said "alright
you seem to know what you're on about tell me how much I should refund
you", so that did work out.

Well as they say - nothing ventured, nothing gained. I have to say I'm
not impressed by the performance of the helpdesk in terms of them
understanding what your concern was.
--
I have a similar issue that has been ongoing for a month without
resolution. Using PAYG I touched out at an ungated station to meet a
friend from an exhibition, then 14 minutes later touched in to
commence a new journey. I noticed that when I touched in the free-
standing validator stated 'Exit' again, as it had done when I touched
out. I therefore tried to touch in several more times over the next
minute (on the other validator as well), but each time it bleeped,
green light, as 'Exit'. I got on the train anyway (no LU staff at
Olympia to speak to as far as I can tell), and on leaving at
Piccadilly Circus was hit with a £4 penalty.

I e-mailed the helpdesk explaining this in detail - no response after
two weeks. Phoned up, explained it, and the representative stated that
there was a known issue with elapsed time between exiting and re-
entering at ungated stations - the implication being that I should
have left much longer between exiting and re-entering, which is
ridiculous. Refund was promised, but still not arrived. I'm
particularly annoyed given the story on BBC London News this evening
about the number of incomplete journeys being recorded per day (approx
18,000), some of which at least are due to deficiencies in the
programming or operation of the Oyster software network.