chunky munky wrote:
On Feb 20, 6:33 pm, "Peter Smyth" wrote:
Athttp://gaia.world-television.com/ms/20070119/there is a rather
cool demonstration of some internal London Underground software
that is currently in development. I won't spoil the suprise but I
think you will be impressed.

To access it go to the Live Keynote Webcast and skip forward to
the 39 minute mark.


This looks like an update to the Heartbeat, which provides service
information to management.

Sadly a lot of these projects arent for the benefit of customers or
staff or Duty Managers but for Senior Managers sat in an office
watching their computer, panicking about their performance figures.

This wont help improve the journey to work in the morning, just
massage the stats. Sadly.

So you think that senior managers just sit *watching* computers and
massaging stats? You don't know much about management do you?

Personally I was impressed. I was involved in the late 90s in
collecting and presenting service quality and customer satisfaction
stats to senior management (not LU), and we found that the ability to
take raw figures and put them in front of managers in a clear colourful
standard visual format was extremely effective in identifying key issues
and placing actions during a monthly half-day review of about 300
customers. The automation of that task was essential, but that was done
with non-web-based Excel/PowerPoint/VisualBasic. The stuff in the video
is of course way beyond that. The value to management at all levels
could be enormous.
--
Richard J.
(to e-mail me, swap uk and yon in address)