Boltar wrote:
On Feb 20, 10:45 pm, "Richard J."
wrote:

take raw figures and put them in front of managers in a clear
colourful standard visual format was extremely effective in
identifying key issues

So basically putting it in the computer equivalent of crayon worked
a treat?

Not really. It was actually an Excel chart for the last 13 months
plotting between 4 and 6 variables by a combination of lines and stacked
bars, together with a colour-coded strip of customer satisfaction
ratings. Quite complex, but once you were used to it, it was a much
better way of indicating trends and actual performance than a matrix of
65 or more numbers, especially if there were 300 such charts to review.
--
Richard J.
(to e-mail me, swap uk and yon in address)