On 21 Jun, 17:00, Paul Corfield wrote:
Silverlink don't seem to attract much by way of bad press these
days which tends to suggest the service simply works well.

Like most of the National Express London Lines franchises, they seem
to get the basics right.


The real test is whether they can get the West Midlands local services
up to scratch and keep them there. There seems to be little enthusiasm
for Central Trains' performance and huge complaints about overcrowding
and reliability.

CT is an interesting company, in that they have an abysmal reputation
everywhere, though their day-to-day service isn't too bad. I think
their weakness lies in the way they handle disruption.


My very limited experience of WM local services has
not been too bad at all to be fair but then I don't have to use them
every day.

Likewise. I've been using the Centro services on recent Saturdays, and
have found them to be extremely reliable. The 323s are in a terrible
state though, and I suspect the 150s are worse.