Colum Mylod wrote

I thought there was some clever system to avoid double charging peeps
whose bus was pulled out from under them en route? Last Friday my
journey on a 220 was cut short, caught another 10 mins later. Journey
history shows

06/07/07 19:30 Entry £1.00 £10.60
19:07 Entry £1.00 £11.60

Before I call up for a refund, is this a situation where drivers
don't
program the reader properly? Not that buses should cut short in my
not
so humble opinion - this seems to be a particularly nasty London
disease.

I and others theorised that there was such a system after a possible
report but (given capping) no one reported unambiguous data.

Your example draws attention to the additional factor of travel time on
the first, turned short bus after touching in. ie the programming
couldn't use the time between being turfed off and touching in again.
Hence your 23 minutes for a 10 minute wait.

If Oyster refuses you a formal written complaint would be in order.

--
Mike D