On 15 Jul, 23:56, Dave A wrote:

Mayhem at Reading with various London services standing in the
platforms, a queueing system in operation for Waterloo trains, but
little in the way of announcements other than a scrawled noticeboard
next to the (empty) information desk.

I tried to get on a Railair coach to Heathrow which was about to depart
but my ticket (London Terminals) was rejected ("we don't get any revenue
from that") so I went off and bought another ticket and then waited for
the next coach 30 mins later, boarded with about two other passengers,
and then trundled into London by Tube from Heathrow.

You might have done better to get a Basingstoke service and change
there for Waterloo - SWT are normally very good about accepting off-
route tickets in the event of disruption.

Steve Adams