On Sat, 15 Sep 2007 10:53:19 +0100, Edward Cowling London UK

wrote in :

I had my first experience of the new "Uk Border" style of immigration at
Heathrow last night. After a long journey and 20 minutes in a holding
pattern the last thing you want is 15 minutes in a line. But that said I
have to admit I was impressed. There were about 6 lines f or EU
passports with the new uniformed staff on each line, with a few heavies
lurking in case of trouble. Every passport gets scanned and they do
actually look you over to see the picture is you. Plus I liked the no
nonsense approach.

Now try to do it at T3 midday Saturday as a non-EU/non-Swiss
UK resident. Like I did last Saturday. It took 45 minutes because there's
no Residents' line.

Yes I could have done without the hassle, but it has to be done and they
seem to be doing a good job of it.

They could do with better organising and making the signs up-to-date.
Some signs are covered up, making others ambiguous, or they are covered over
with hand-written signs on paper. Confusion reigned.

--
Ivan Reid, School of Engineering & Design, _____________ CMS Collaboration,
Brunel University. ] Room 40-1-B12, CERN
KotPT -- "for stupidity above and beyond the call of duty".