On 28 Sep, 12:40, Boltar wrote:
On Sep 28, 11:38 am, kytelly wrote:

in cutting perceived overcrowding. Also making sure that all the
ticket windows are manned in peak times which I would have thought a
no brainer!

Yeah , but thats just Britain in general for you. It seems to be an
unwritten rule for all customer facing organisations that they must
not ever have enough staff to man all their checkouts/windows/
whatever. How many times have you walked into a bank or supermarket to
see only a third of the checkouts manned with huge queues on the ones
that are working. Its all to save money since theres plenty of people
out there looking for work who'd probably be quite happy to do the
job.

B2003


The critical question is whether consumers are prepared to pay up for
a higher level of service. Many commercial organisations would appear
to judge that they are not.