On 28 Sep, 15:23, kytelly wrote:
in cutting perceived overcrowding. Also making sure that all the
ticket windows are manned in peak times which I would have thought a
no brainer!

The critical question is whether consumers are prepared to pay up for
a higher level of service. Many commercial organisations would appear
to judge that they are not.

True but in the context of KX, having only two windows open in the
main ticket hall as they had at 19:00 last night is a bit dumb with
all the lost would be passengers they have circulating about

However, I don't think KX has ever been closed because of overcrowding
*in the ticket hall* or *at the top of the escalators* - it's always
due to problems at platform level. So counter-intuitively, increasing
staffing in the booking office not only wouldn't do anything to get
rid of the overcrowding, it might even make it worse.

--
John Band
john at johnband dot org
www.johnband.org