On 18 Oct, 11:37, Ken wrote:
On 18 Oct, 11:18, Fig wrote:


They're still not very good at dealing with the benefits though. I
recently tried to by a discounted ODTC as a Gold Card holder (issued by
the same ticket office; Finchley Road) and was told they couldn't do that
and was refered to a NR ticket office.


Strange. When I held a Y-P railcard a (good) few years ago, I never
had any trouble buying discounted ODTCs at a LU booking office, and
IMX people still don't have any problem these days. On the LU
travelcard it just says "Railcard Travelcard" (with the initial R in
large type), so presumably the booking clerk just applies a generic
Railcard discount and doesn't have to specify which one it is (unlike
at a NR ticket office). Maybe you should have asked the clerk to do
it as if it was a Y-P card (it's the same discount, after all) and he/
she may have then understood. As Railcards can only be used on one LU
product (the offpeak zone 1-6 day travelcard), it surely can't be that
hard to grasp. The only problem would be the Network Card, where the
discount is only available at weekends, because of the minimum fare.
Maybe that's what your clerk was unsure about, confusing the Gold Card
with the Network Card.

--
Ken

I've read several similar complaints to Figs on this newsgroup in the
past. The notion that someone with say a Gold Card Travelcard (i.e.
an annual) for a few zones wants a further Day Travelcard for all the
zones seems to cause considerable confusion at LU ticket offices.
Whether they'd as confused with a Gold Card valid outside of London -
say Bedford to Luton - is also a good question!