On Dec 17, 6:24 pm, CJB wrote:

I trust that the 'cancellation' was not a ploy to force
Heathrow-bound passengers (sorry customers) to purchase a more
expensive Express fare.

has to improve. With the vicissitudes of Herathrow Express and
Heathrow Connect (still at times terminating early at Hayes &
Harlington), BAA has a long way to go.


Everytime I write to BAA and complain about Connect's appalling
service (I use that term cynically) they never reply. But Skyport (the
local Heathrow newpaper) invariably prints my letters.


Then have you not made the connection that you are perhaps regarded by
them as a peristent complainer and they are deliberately ignoring
you ?


ISTR you have made previous postings as subjective as this time
around. I'd ignore your complaints too if all you can do is moan about
a train being shown as cancelled then shown as running all because -
in your own admission - you are too idle to walk a few platforms
further on.

--
Nick