On Wed, 9 Jan 2008 09:41:12 +0000, Walter Briscoe
wrote:

The standard Mystery Shopping of London Underground stations does not
specifically measure the effectiveness of Ticket Offices.
It seems there is another project which measures things like queuing.

On what do you base the above comment re MSS and ticket offices?

I'm asking because I think it quite clearly does but I'd like to
understand what you mean by ticket office "effectiveness".
--
Paul C


Admits to working for London Underground!