On 9 Jan, 20:31, "solar penguin"
wrote:
Not that it's obvious that they're
touch screens. The very first time you use one, you're looking you
waste a lot of time looking for some mouse-style thing to control it!
Once you've finally figured out what's going on, then the nightmare can
really begin.

That's why they all say "touch here to start" or whatever.

The ticket you want is _never_ on the quick list on the first screen.
You select the "More destinations" button icon. It's usually not on the
second screen either.

And if it'd been a chocolate machine, that would have been your lot.

As you type, the list of stations above it gets whittled down until
there's only one left matching what you typed. You then have to select
that one. Why!?! If it's the only one matching, it's obviously the
only one you could want. Why do they make you do extra work by
selecting it? It should just select itself automatically.

No it shouldn't. Having the current interface disappear from
underneath the user without an explicit action from then is amongst
the worst user interface mistakes.

It's _much_ quicker and less complex to ust say "Return, Belvedere,
please," than all that messing about with the touch screens.

At my local station, all that'll get you is "WHAT?" (and that's after
you've waited for them to get off the phone, put down the paper, etc).
Once I've got across what it is I'm asking for, I'm inevitably asked
some very odd question that can't possibly effect what ticket I need.

U

--
http://londonconnections.blogspot.com/
A blog about transport projects in London