On 13 Mar, 18:10, Paul Weaver wrote:

On 13 Mar, 17:24, "tim \(not at home\)"
wrote:

(snip)

When I sent in a refund claim from GWR for IIRC, 2 hours late, they just
ignored me. Ironically, I only went by train that day because earlier in
the week a car trip to Reading had taken 2 hours longer than normal.

They won't be getting any more of my custom where I have a choice.

tim

In theory you can escalate to Passanger watch or the Rail regulator.

I strongly suggest you put theory into practice Tim.