Roland Perry wrote:
In message , at
15:18:23 on Sun, 13 Apr 2008, Philip Hardy
remarked:
phrases like "ongoing chaos" being used when it seems all has been
going pretty well from a passengers point of view since Tuesday.

I think people's perception may different, depending on whether they are
catching a flight on Tuesday, or still waiting for a bag that was lost a
fortnight ago.

Quite true, however the chaos which caused said bags to go missing
happened two weeks ago. While they have not all been returned yet it
does not translate to "ongoing chaos" at the terminal.