In message , at
15:44:54 on Sun, 13 Apr 2008, Philip Hardy
remarked:
phrases like "ongoing chaos" being used when it seems all has been
going pretty well from a passengers point of view since Tuesday.
I think people's perception may different, depending on whether they
are catching a flight on Tuesday, or still waiting for a bag that was
lost a fortnight ago.

Quite true, however the chaos which caused said bags to go missing
happened two weeks ago. While they have not all been returned yet it
does not translate to "ongoing chaos" at the terminal.

If people dropped their lost bag off at the terminal, then they will
still perceive it as "chaos at the terminal", or at best "chaos at BA"
(which has spent a lot of money to identify itself with T5). They are
very unlikely to call it "chaos at an outsource operation in Milan".
--
Roland Perry