Roland Perry wrote:
In message , at
15:44:54 on Sun, 13 Apr 2008, Philip Hardy
remarked:
phrases like "ongoing chaos" being used when it seems all has been
going pretty well from a passengers point of view since Tuesday.
I think people's perception may different, depending on whether they
are catching a flight on Tuesday, or still waiting for a bag that
was lost a fortnight ago.

Quite true, however the chaos which caused said bags to go missing
happened two weeks ago. While they have not all been returned yet it
does not translate to "ongoing chaos" at the terminal.

If people dropped their lost bag off at the terminal, then they will
still perceive it as "chaos at the terminal", or at best "chaos at BA"
(which has spent a lot of money to identify itself with T5). They are
very unlikely to call it "chaos at an outsource operation in Milan".

That's not what I'm saying: Watching BBC News 24 you would have been
lead to believe that if you turned up at T5 there and then to catch a
flight you'd have faced queues, delays and cancellations and general
continuing chaos. This is a misrepresentation of the situation. Period.

I am well aware that past problems remain to be resolved and am not
commenting on the reporting of those at all - you brought that up.

Philip.